WellesleyWeston Magazine

SUMMER 2016

Launched in 2005, WellesleyWeston Magazine is a quarterly publication tailored to Wellesley and Weston residents and edited to enrich the experience of living in two of Massachusetts' most desirable communities.

Issue link: http://wellesleywestonmagazine.epubxp.com/i/674848

Contents of this Issue

Navigation

Page 143 of 211

big-box stores in the area and would like to see a resurgence of inde- pendent businesses in town. "To me, you can't be successful just because you are a local store. You really have to do what you do right. Anyone can put a hinge out with a price on it. You must do something that your competitor does not and develop a good relationship with the customer," he shared. Wally has made friends with many of his customers over the years. Marilyn and Jake Kerwin got to know him well. Marilyn says, "Wally has always been there with a nice warm hello reminiscing with us about the old days and is so willing to help. It's like home." Jonathan White, a local lawyer, offered, "Wally stands out as a real people person, who has done a nice job of interacting with the cus- tomers. These types of small-town hardware stores are dwindling. I can't imagine Weston without Ogilvie's." Peter Nickerson is one of the Saturday regulars who often comes in with questions. "Wally is great at giving me an honest answer or ask- ing me to give him a couple of days, and he'll check on it. They treat me like gold there, which is why I keep coming back," he says. Wally recalls a story involving Ginny Redpath, a customer for 44 142 W e l l e s l e y W e s t o n M a g a z i n e | s u m m e r 2 0 1 6 business "always going the extra mile" The #1 Gold Star Customer Card Wally created C O U R T E S Y O F G I N N Y R E D P A T H

Articles in this issue

Archives of this issue

view archives of WellesleyWeston Magazine - SUMMER 2016