WellesleyWeston Magazine

SUMMER 2015

Launched in 2005, WellesleyWeston Magazine is a quarterly publication tailored to Wellesley and Weston residents and edited to enrich the experience of living in two of Massachusetts' most desirable communities.

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Walsh is making some critical technology investments as well. BMC is implementing electronic medical records for all of its patients across its many medical settings. Health care providers will have a consoli- dated view of a patient's medical history, which will help to eliminate procedural redundancies and ensure that important information is not lost. They will also be able to manage orders, coordinate care across settings, and monitor patients' vital signs remotely, where neces- sary. Patients will have access to the same medical records and be able to schedule appointments and get their test results through a patient portal. Taken together in aggregate, these patient records will generate population-based statistics that BMC can leverage to improve clinical care for its diverse subpopulations. Walsh is also thinking creatively about how to extend and empower her staff. Highly experienced nurses, nurse practioners, physician assis- tants, and midwives work alongside doctors. "Everyone is working at the top of their license," Walsh explains. BMC even taps laypeople if they are the best person for the job. For example, through its Birth Sister program, at-risk moms receive prenatal, delivery, and postpar- tum recovery support from Birth Sisters from their own community who have been trained and employed by BMC. As BMC's staffing needs shift away from inpatient care to focus on outpatient and community care, Walsh is redeploying health care workers in new roles. For example, BMC's Cancer Center has Navigators, skilled workers who are there to identify and overcome any barriers that may impact their patient's treatment compliance and completion. "For some of our patients, missing their radiation appointment is not the biggest problem in their life at the moment," Walsh explains. 62 W e l l e s l e y W e s t o n M a g a z i n e | s u m m e r 2 0 1 5 an interview with kate walsh "We have to meet patients where they are."

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